Roars partnered with a fast-growing luxury concierge startup to transform its fragmented MVP into a unified, AI-powered platform tailored for high-net-worth travelers and enterprise clients. By reimagining the user journey, introducing a brand-agnostic design system, and integrating a conversational AI assistant to handle service requests and automate backend workflows, Roars significantly reduced time-to-booking and manual admin effort—while doubling partner upsell rates.
This end-to-end product consulting approach, combining intelligent UX/UI with scalable system architecture, not only enhanced user engagement but also delivered a repeatable white-label solution—positioning the client as a tech-forward leader in the competitive premium travel and concierge sector.
To consolidate fragmented, stand-alone partner apps into a single, brand-agnostic platform.
To significantly decrease the number of steps and time required for high-net-worth users to complete a booking.
To integrate real-time data flows and automated processes between the platform and operational tools like Zoho.
A unified B2B2C platform that could handle high-end service requests at scale, provide seamless user experience,
offer loyalty benefits, and bring white-glove assistance to the fingertips of executives and VIPs.
But concierge is traditionally human-driven. The challenge was to automate the human touch — without losing it.
We partnered early — not just to design wireframes, but to help architect the product vision itself.
We conceptualized and integrated a smart AI chatbot to act as the user’s first touchpoint — taking requests,
processing them, and generating backend service tickets instantly.
No buttons. Just a conversation.
Modular UX for Corporates + End Users
Our consulting also covered loyalty logic — including gold-tier memberships, repeat booking rewards, and exclusive partner deals.
Designed with multi-tenant architecture in mind, ensuring smooth onboarding for multiple enterprise clients with white-label capabilities.
We helped deliver a fully functional MVP and growth roadmap for a next-gen concierge platform.
We helped deliver a fully functional MVP and growth roadmap for a next-gen concierge platform.
By combining strategic product consulting, intuitive UX/UI design, and smart AI integration, Roars delivered more than just a concierge app — we architected a future-ready lifestyle platform for enterprises.
Our AI-powered solution simplified complex service flows, elevated the luxury user experience, and enabled real-time, automated concierge assistance. This seamless blend of design thinking and intelligent automation resulted in a scalable, white-label concierge product ready to serve high-value enterprise clients.
With a clear focus on user engagement, operational efficiency, and digital transformation, this case stands as a benchmark for building AI-first B2B2C platforms in the premium travel and hospitality space.
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